Shipping & Delivery

Processing Time

All Gordon Nvan pieces are handcrafted with meticulous attention to detail. Orders are typically processed within 2-3 business days. During peak seasons or promotional periods, processing may take up to 5 business days. You will receive an email confirmation once your order has been dispatched.

Shipping Options

International Shipping

We ship to over 50 countries worldwide. International orders may be subject to customs duties and import taxes, which are the responsibility of the recipient. Delivery times for international orders vary by destination but typically range from 7-14 business days.

Please note that customs processing times can vary and are beyond our control. We recommend checking with your local customs office for more information about potential duties and taxes.

Order Tracking

Once your order ships, you will receive an email with a tracking number. You can use this number to track your package on our website or the carrier's website. Please allow 24-48 hours for tracking information to become active after receiving your shipping confirmation.

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact our customer care team within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue and ensure you receive your order.

For packages returned to us due to incorrect addresses or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping fees may apply for address corrections or reshipment.

Packaging

Each Gordon Nvan piece comes beautifully packaged in our signature gift box, perfect for presenting to a loved one or treating yourself. Our packaging is designed to protect your jewelry during transit while being environmentally conscious.